Cancellation & Refund Policy

Who this policy covers

This policy covers Winrank subscriptions supplied by SAKSHAM KESHRI LLP (LLPIN: ACL-3683), India, and paid through Stripe or Razorpay. It forms part of our Terms of Service. Contact support@winrank.ai for cancellation or refund help. Our registered-office details are in the Terms.

This policy applies to purchases and renewals made on or after 27 October 2026, subject to any notice required for existing subscriptions. It does not reduce refund rights or specific promises provided when an earlier purchase was made. Mandatory consumer rights always take priority.

Free trial and automatic renewal

Eligible new accounts receive a three-day free trial after successful payment authorisation. Unless you cancel before the trial ends, the first monthly subscription payment is charged automatically at the price and currency shown at checkout. Later billing periods renew automatically unless cancelled. The trial is available once per account; a later resubscription may start with an immediate paid period, as shown at checkout.

Payment-method verification is separate from a subscription payment. Razorpay may collect a small verification amount or place a temporary authorisation; any verification amount is refunded automatically or the hold is released by the provider. Bank processing can delay when that reversal appears. Contact us if it has not appeared within the timeframe your payment provider gives you.

How to cancel

1. Log in and open Billing.
2. For Razorpay, use the cancellation option for your subscription. For an existing Stripe subscription, choose Manage subscription and complete cancellation in the Stripe customer portal.
3. Complete the confirmation steps and check the cancellation status and access-end date shown in Billing or the provider portal. Cancel before the displayed trial-end or next-renewal time to avoid the next charge.

If cancellation fails or you cannot access Billing, email support@winrank.ai from your account email with the subject Winrank cancellation request. We will use the time we receive a verifiable request when reviewing any charge taken after that request. Keep your confirmation or email record.

What cancellation changes

Cancellation stops future renewal charges and does not, by itself, refund a payment already made. After cancellation, access normally continues until the end of the verified trial or paid period shown in Billing or the provider portal, unless you request immediate closure, a full refund ends that period, or suspension is required under our Terms.

Stopping use, disconnecting a website or publishing integration, removing a payment method, or sending a data-deletion request is not the same as cancelling renewal. If you request account deletion, tell us that you also want your subscription cancelled so we can address both requests.

Change-of-mind refunds and unused allowances

Because eligible customers can evaluate Winrank during the free trial, first subscription payments and subsequent renewal payments are generally non-refundable for change of mind. We do not ordinarily provide partial refunds for unused days, unused article allowances, infrequent use, or cancellation after a billing period has started. Unused service capacity is not a cash balance.

Disappointment with search rankings, traffic, AI citations or business results does not by itself qualify for a refund, since those outcomes are not guaranteed. Personal style preferences in otherwise functioning AI output do not by themselves qualify either. These exclusions do not apply to misdescribed or materially deficient services, billing errors, or any refund required by law. There is no article-count threshold that removes these exception rights.

Billing errors and service failures

Contact us promptly about a duplicate subscription charge, an incorrect amount, a charge after an effective cancellation, or a suspected unauthorised payment. We investigate against payment and cancellation records and refund verified erroneous charges. You may also contact your bank or payment provider about suspected unauthorised use; this policy does not limit your dispute rights.

If a material technical failure prevents you from using the paid service, tell us what happened and give us a reasonable opportunity to resolve it. Where we cannot remedy a verified failure, we will offer an appropriate remedy, which may include a full or proportionate refund for the affected service. Any remedy required by applicable law takes priority; you do not have to accept service credits instead of a monetary refund you are legally entitled to receive.

How to request a refund

1. Email support@winrank.ai, preferably from your registered email, with the subject Winrank refund request.
2. Include your account email, invoice or payment reference, charge date and amount, and a brief explanation. For cancellation or technical issues, include the relevant confirmation, error details or screenshots if available.
3. Do not send complete card numbers, bank credentials, passwords or access tokens. We may request limited additional information to verify account ownership or investigate the issue.

We aim to acknowledge requests within two business days and provide a decision within seven business days after receiving the information reasonably needed to investigate. If more time is needed, we will explain why and provide an update. These service targets do not extend any shorter deadline required by law.

Approved refunds and processing times

We initiate approved refunds within five business days of approval, or sooner where legally required, through the original payment provider to the original payment method. We will confirm the amount and initiation. A full refund returns the amount approved for that payment; we do not deduct our payment-processing fees from a full refund.

After initiation, allow up to ten business days for the refund to appear, depending on the bank, payment method and provider. This is an estimate, not a restriction on your legal rights. If a refund is delayed, contact us for its status or available reference. We issue the refund in the original transaction currency; exchange-rate differences applied by your bank are outside our control.

Access and content after a refund

If we fully refund a subscription period, access to paid features for that refunded period may end when the refund is processed. We will explain the effect when confirming the refund. A partial refund does not automatically close your account; we will state any corresponding access adjustment.

Cancellation or a refund does not transfer your content rights to Winrank or automatically remove articles and posts already published to your own connected services. It does not guarantee indefinite storage or continued editing access in Winrank. Save the content you need before access ends. Account and data deletion are handled separately under our Data deletion instructions and Privacy Policy.

Your statutory rights and policy changes

Nothing in this policy excludes rights or remedies that cannot legally be excluded, including remedies for defective or misdescribed services and any applicable cooling-off or withdrawal rights. A free trial, starting to use Winrank, or generating content does not by itself waive those rights. If you wish to exercise a statutory right, contact us using the details above; any legally valid method of notifying us remains available.

We publish updates with a revised date and give notice of material changes affecting existing subscriptions. We will not retrospectively apply a less favourable refund policy to an earlier purchase or override a specific refund promise made at checkout.